Refund policy

Last updated: 22 September 2026.

Return window

You have 30 days from delivery to request a return. After that we can no longer accept the return, subject to the legal warranty described below.

Condition of the product

To be accepted, the product must be returned in its original condition, undamaged, with its case and accessories. A product that is scratched, bent, or whose lenses are damaged through use cannot be taken back.

How to make a return

Write to contact@ferbik.com with your order number and the reason for the return. We reply within 24 business hours and send you the procedure. Do not ship anything before you receive our confirmation — a parcel returned without authorisation can go missing.

Size guarantee

If your pair doesn’t fit over your prescription glasses, return it within 30 days of delivery, in its original condition with its case, and we refund it. As with any change of mind, return shipping is at your expense.

Return shipping costs

If you simply change your mind, return shipping is at your expense. If the product arrives damaged or defective, or is not the one you ordered, we cover the return in full — see below.

Refund

Once the product is received and inspected, the refund is issued to the original payment method within 5 to 10 business days. Taxes (GST and QST) are refunded with the product. Original shipping charges are not refunded, as the delivery was carried out.

Damaged product or our mistake

If the product arrives broken, defective, or is not the one you ordered, write to us with a photo within 7 days of delivery. We cover the return and either replace the product or refund you in full, your choice.

Late delivery

Under Quebec's Consumer Protection Act, if we do not deliver within 30 days of the agreed date, you may cancel the order and obtain a full refund.

Legal warranty

Independently of this policy, the Consumer Protection Act grants you a legal warranty: the product must be fit for the purpose it is intended for and last a reasonable length of time. This warranty applies even after the 30-day window expires, and no merchant can set it aside.